23.2 Any dispute or claim arising out of or in connection with these Terms of Service, their subject matter or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the English courts. Cardholders will be given several options as to how quickly they require the Swap Request to be processed by us at the time of making a Swap Request The fees that a Cardholder will be charged in respect of any Currency Swap Transaction will be dependent upon the Swapping Option that a Cardholder requests. Swap. ² Fee for residents of the Republic of Ireland only. 13.1 As part of the registration process we may utilise the services of one or more third parties, including credit reference agencies, to confirm your identity and conduct anti-money laundering (AML) and anti-fraud checks. We use cookies to provide you with a better service. The following capitalised words and phrases will have the following meanings in these Terms of Service: “Account” means the electronic account which you have with IDT and from which your Wallet(s) are created; “Card” means the Card issued to you under the IDT Agreement. “If you travel anywhere - get a WeSwap card” - 5 STARS by James Simmons I think we saved nearly £150 in fees compared to previous trips. Using the WeSwap app and Prepaid MasterCard®, travellers can skip the banks and bureaux and simply swap currency direct with other travellers – all at transparent rates and at a fraction of the typical cost.Over 200,000 travellers have already joined us to change the way travel money is done, and we welcomed over 55,000 new swappers to the community this summer alone. 5.11 If a Swap Request is cancelled on the instructions of any court, law enforcement agency or regulatory body we may retain all or any of your money if required to do so by law and then deal with it as ordered by a court or other body of competent jurisdiction. We will contact you by e-mail or provide you with information by posting notices on the Website. Emailing Us simply clicking Here. 5.1 Any Swap Request by the Cardholder shall solely be governed by the provisions of these Terms of Service. 7.3 Subject to clause 7.2, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms of Service. 5.13 If you use your WeSwap Card to make a transaction in a currency other than those listed here, we will convert the transaction amount to the equivalent home currency amount using the Mastercard foreign exchange rate, and apply the 2% Immediate Swap fee, listed here. Thank you for taking the time to leave your review and your patience and consideration during these trying times. This condition does not affect your statutory rights. In addition, Our automated Customer Services phone line may be used to activate Your Card or report lost or stolen cards. Their business model is simple but very effective; they offer market leading rates, transparency and great customer service. You can request it by writing to us or emailing [email protected]. 7.2.4 for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability. 13.4 Information provided to us may be made available to regulatory authorities in both the country of origin of the funds and the destination country of the funds. 3.2 Under no circumstances are third parties allowed to apply for a WeSwap Membership on your behalf. Financial centres around the world function as anchors of trading between a wide range of different types of buyers and sellers around the clock, with the exception of weekends. Sarah Louise Bland. 13.2 Such checks may leave an ‘AML footprint’ on your credit record. View Jobs at Weswap. Please review our Customer Countriespage before seeking to swap currency. In general, we collect identification in the form of a copy of a valid passport/driver’s licence and a utility bill showing your current residential address dated within the last three months. 23.1 These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. 10.4 If any part of these Terms of Service is inconsistent with any regulatory requirements, then we will not rely on that part. Poor customer service, didn’t get the card to me on time for my holiday even though I left at least 7 days for them to get it to me before my holiday. Sarah Louise Bland Charging Customer Service Representitive Leeds. - Writing to Customer Service, WeSwap.com Limited, 6 Spectrum House, 32-34 Gordon House Road, London NW5 1LP, UK. Just scroll down to the bottom of the page. 9.2 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the address. Some personal data will be necessary for us to provide you with the services under these Terms of Service. – Writing to Customer Service, WeSwap.com Limited, 85 Great Portland Street, London, W1W 7LT, UK. The WeSwap Prepaid Mastercard is issued by IDT Financial Services Ltd. IDT Financial Services Limited is part of the IDT Corporation Group of International Companies headquartered in the US. If you'd like to send us an email to support@weswap.com with your WeSwap registered email address, one of our customer service agents will be able to explain in more detail the issues with your account. If you have ever had an account with a traditional bank, such as NatWest or Barclays then you have probably experienced the hassle of getting hold of customer support, with long wait times over the phone or resorting to trekking down to your local branch. So if you wish to swap GBP 1,000 into USD, the fee will be charged in USD. You may also be charged by the operator of the ATM. Using our live CHAT support - You can access our chat from the HELP page of the website: Click on Help at the bottom of the page. 12 Weswap reviews. WeSwap launched in 2015, as the first person-to person currency exchange for travellers, enabling holidaymakers to swap currencies directly with each other. Mon-Fri: 8.00am – 6.00pm Sat-Sun: 9.00am – 6.00pm. Each Card will be linked with one or more Wallet(s) for the purpose of enabling you to access the e-money in the Wallet(s) in order to make Card Transactions; “Cardholder” means you, the person entering into the IDT Agreement and these Terms of Service, “Card Transaction” means a retail sale or cash machine withdrawal completed using your Card. To be deducted from the balance on the account, or from the first load of the year. By using the Website, you accept that communication with us will be mainly electronic. A swap may be completed faster than the time stated depending on the amount of money that WeSwap members are currently moving in each direction. If there is anything you do not understand or agree with, please contact WeSwap Customer Services. Here For You During COVID-19 NEW! WeSwap is an award-winning peer-to-peer travel money platform, now a leading provider in the travel money space. 5.8 We will acknowledge your Swap Request once we have received it, but please note that this is an acknowledgement only and does not constitute acceptance of your request by us. Domestic and outside of our 18 wallet currencies limits are reset on the 1st, 8th, 15th, 22nd and 29th of each month (as applicable). As well as an online account which can hold multiple currencies, users receive the WeSwap Prepaid MasterCard(R) which enables them to access the funds in their 14.7 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International. The WeSwap app and Mastercard® lets customers swap currency with other travellers through our peer-to-peer technology, spend money globally, track rates and send money to friends. Registered Office: 57-63 Line Wall Road, Gibraltar. These Terms of Service apply to the exchange services, or MSB (Money Service Business) activity of WeSwap.com Limited only. No one other than a party to these Terms of Service (and in the case of WeSwap their successors and permitted assignees) shall have any right to enforce any of its terms. “Fast, easy and very good customer support” - 5 STARS by vick1973 ... Confero was appointed by WeSwap to handle their inbound calls especially during peak travel periods and to provide customer service and information to their currency card customers. ¹ Fee is chargeable under certain rare circumstances (if you request an additional service from us which we normally do not provide), but we will always notify you in advance if and when the fee applies. You must notify us immediately of any change of name and address by emailing [email protected]. Sat-Sun: 9.00am – 6.00pm, Download App on Apple App store 7.2 Nothing in these Terms of Service limits in any way our liability: 7.2.1 for death or personal injury caused by our negligence; 7.2.2 for fraud or fraudulent misrepresentation; 7.2.3 for any deliberate breaches of these Terms of Service by us that would entitle you to terminate the contract between us; or. Download App on Google play. Since January 2016 over £25 million has been exchanged throug… The WeSwap Prepaid Mastercard is issued by IDT Financial Services Ltd. IDT Financial Services Limited is part of the IDT Corporation Group of International Companies headquartered in the US. 7.4 Subject to clause 7.2, we are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms of Service by us that would entitle you to terminate the contract between us, including but not limited to: howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; provided that clause 7.3 shall not prevent claims for direct financial loss that are not excluded by any of categories 7.4.1 to 7.4.5 inclusive. Losses are foreseeable where they could be contemplated by you and us at the time your Swap Request is accepted. Applicable laws require that some of the information or communications we send to you should be in writing. 18.1 The Terms of Service between you and us are binding on you and us. All Rights Reserved. We’re currently working at a reduced capacity and will get back to you as soon as we can. Registered No: 95716. 2% if you want WeSwap to swap your money immediately. Terms & Conditions | Privacy Policy. 4.2 Following approval of your WeSwap Membership you will be provided with an Account by IDT. Hence, accumulating them may be disadvantageous to one’s credit score. Monzo Vs Revolut - Customer Service and Support. We’re currently working at a reduced capacity and will get back to you as soon as we can. ©2017 WeSwap.com Limited. ... With highly rated customer service and low fees, Clear Capital Exchange lets you send speedy international money … IDT is authorised and regulated by the Financial Services Commission, Gibraltar; IDT is the issuer of the e-Wallet and the Prepaid Card; “Interbank Mid-market Rate” means the arithmetic average of the bid rate and the ask rate of the Global Foreign Exchange Market for the applicable currency; “Mastercard®” means the mastercard network and/or payment system through which Card Transactions are processed; “Rate” means the rate of exchange set by us for a Currency Swap Transaction. Exchange Rates under license from XE: http://www.xe.com/. “Currency Swap Transaction” means a currency transaction carried out in accordance with clause 5 of these Terms of Service; “Customer Countries” means the countries where IDT is offering the WeSwap Account, and WeSwap membership is available. You will however be able to correct the details of the outstanding parts of your Swap Request at any time up until the full execution of the request. 8 talking about this. WeSwap’s unique business model is an industry first, which gives the customer the best currency card on the market. 18.2 You may not assign or transfer these Terms of Service or any of your rights and/or benefits or obligations under these Terms of Service, without our prior written consent. Do you agree with WeSwap’s star rating? 13.7 We are obliged by law to monitor any unusual or suspicious Transactions of any size taking place where we have reasons to believe the money is derived from unlawful or illegal activity. 5.7 We will execute parts of a Currency Swap Transaction as we find suitable matches for them at the rate according to 5.2 Once a part of the Currency Swap Transaction is executed that part is irreversible and you may no longer change it. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International. 4.1 When you apply for a WeSwap Membership we are obliged to do identity checks for anti-money laundering purposes. 1% if you give WeSwap seven days to complete your swap. Otherwise we will give you at least thirty (30) days’ notice of termination. The rates are excellent and the service is top notch. 5.5 We will use our best endeavours to process a Swap Request to meet your deadlines as the same are specified at the time of making the Swap Request. As of June 2019, we have over 500,000 users who have exchanged more than £255 million, and spent in 197 countries and territories worldwide. This fee is chargeable under certain rare circumstances (if you request an additional service from us which we normally do not provide), but we will always notify you in advance if and when the fee applies. 5.9 The Currency Swap Transaction between us and you will only be binding once we send you the confirmation that your Swap Request has been fulfilled. “Customer Services” means the contact centre for dealing with queries about your Account, Wallet(s) and Card. Poor customer service. We may ask you to scan and upload this information or send it to us electronically. The website provides up-to-date information about your Account, Card Transactions and Currency Swap Transactions and you will need an internet connection to access it; and. 14.1 You may provide us with personal data from time to time in connection with your Account. 1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms of Service that is caused by events outside our reasonable control (“Force Majeure Event”). Please see clause 13 of these Terms of Service for more information and also look up our Privacy Policy. 10.3 We reserve the right from time to time and without prior notice to add to the currencies in which the e-money associated with these Terms of Service are denominated. Your Account will receive Currency Swap Transaction updates along the way, so you know exactly which part has been fulfilled and which part is outstanding. 2.1 The Website is only intended for use by people resident in the UK. 14.8 It is your responsibility to keep us updated of changes to your personal details. 14.6 We may also disclose your personal data as required by law, regulation or any other competent authority or agency including to authorities and agencies to investigate possible unauthorised or unlawful activity. ⁴ Expired card management fee on cards with leftover funds, is chargeable on the 13th month after your card has expired. * For all users who registered prior to 08/05/2017, the instant and Smart Swap fee is 1.4%. Its cards are issued pursuant to license by Mastercard International. By applying for a WeSwap Account and using the Website you confirm that you have read and accepted the XE.com End User Terms of Use which can be found here. We recommend you print a copy of these Terms of Service for future reference. 4.3 Please follow the steps on our Website in order to place a Swap Request. If you have any problems email us at support@weswap.com and we'll help out. WeSwap has collected 1 reviews with an average score of 5.00. The WeSwap Prepaid Mastercard is issued by IDT Financial Services Ltd. IDT Financial Services Limited is part of the IDT Corporation Group of International Companies headquartered in the US. Its cards are issued pursuant to license by Mastercard International. Each Account is subject to certain fees and limits which can be found in the Fees and Limits Schedule (Appendix 1). WeSwap and the WeSwap logo are trademarks of WeSwap.com Limited. The foreign exchange market determines the relative values of different currencies; “IDT” means IDT Financial Services Limited, a company registered in Gibraltar with number 95716 whose registered office is at 57-63 Line Wall Road, Gibraltar. Check out what 3,918 people have written so far, and share your own experience. NB: if you make a transaction in a currency other than those listed here, the instant 2% swap fee will apply to all users irrespective of when they registered. Weswap. Where any such report is made, we accept no liability for any delay in transmission of or confiscation of the funds. 7.1 Unless prohibited by law, our liability for losses you suffer as a result of us breaking these Terms of Service is strictly limited to the purchase price of the currency you purchased and any foreseeable losses. Registered No: 95716. This allows us to comply with “know your customer” and anti-money laundering requirements which are aimed at detecting and preventing financial crime. We and our commercial partners reserve the right to ask for further information before a Swap Request can be made. Each customer gets a WeSwap card. After that point you will no longer be able to correct details of your Swap Request. WeSwap is the world’s first peer to peer travel money platform. Check out what 3,899 people have written so far, and share your own experience. COG specialise in a home delivery currency service and currency buyback by post. These Terms of Service and any document expressly referred to in them represent the entire agreement between us in relation to their subject matter and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. These Terms of Service are written and available in English and we undertake to communicate with you in English regarding any aspect of the currency conversion services to be provided by us. If you do not cancel during this period, then you will be deemed to have accepted them by using the Website and the changes will apply. Ultimately, we help travellers get much better rates when they spend abroad, because we cut out many of the middlemen involved in the typical travel money supply chain. 5.6 It will be possible to transact through the Website when the Global Foreign Exchange Market is closed for business. The IDT Agreement is separate and IDT Financial Services Limited as the issuing bank is regulated and bound by the Payment Services Regulations 2009. Please refer to clause 9 of the IDT Agreement for more details. What Happens If My Card Is Lost or Stolen? 13.8 We, our employees and our agents will report suspicious Transactions to the authorities. A free inside look at company reviews and salaries posted anonymously by employees. 12.2 Notwithstanding termination of these Terms of Service, your liability to us will continue and you will remain liable until all sums due under these Terms of Service have been paid by you in full. ³ Inactivity fee is chargeable if there is no activity on your Account for a consecutive period of 12 months. Our Customer Services team is available from 9am to 5.30pm Monday to Friday (UK time). “Swap Request” means a Cardholder’s request for a Currency Swap Transaction; “Wallet” means a designated currency account with IDT to which you can transfer funds for the purpose of accessing e-money and effecting Card Transactions; “we“, “us” or “our” means WeSwap.com Limited, a company registered in England and Wales under company number 07189664 and having its registered office at 85 Great Portland Street, London, W1W 7LT, UK; “Website” means the website hosted at www.weswap.com or such other URL as may be designated from time to time that allows you to access your personal card information. After multiple tries, the WeSwap team had to do it for me – but in fairness, they responded very quickly and had it … We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms of Service may be performed despite the Force Majeure Event. cog will not take responsibility for the security of the person signing for your order using this office delivery service. Using WeSwap for currency is so much easier for travelling and exploring, otherwise spending the entire trip worrying about losing cash! Last year, we also grew our portfolio of new travel mon… 3.1 You may only apply for a WeSwap Membership if: 3.1.1 you are an individual over the age of 18 years; 3.1.2 you have legal capacity to enter into legally binding contracts under the law applicable in your country of residence; and. A full list of Customer Countries is available here. One of our agents has been in touch with you, if you need anymore help please email us at support@weswap.com and we'll get back to you. 14.5.5 for direct marketing purposes (if you give your consent). Whilst our intention was indeed to have the load button available after some time, we’ve decided we needed to extend that period for a little while longer, However, you can keep loading via bank transfer, if you need those details please contact our customer support team at support@weswap.com. We retain the right to bring proceedings against you for breach of these Terms of Service in your country of residence or any other relevant country. Users swap currency with each other at the interbank exchange rate and pay a transparent fee. 9.1 All notices given by you to us must be given to WeSwap.com Limited at 85 Great Portland Street, London, W1W 7LT, UK. If you wish to do this, please contact us. WeSwap is the latest company to jump on the peer-to-peer bandwagon with its bid to solve currency exchange problems.. 1.3% if you give WeSwap three days to complete your swap. “Swapping Options” means the different Swap Request timescales and fee structures available to Cardholders at the time of making a Swap Request. WeSwap is the people's currency exchange, helping travellers round the world get a better deal on their travel money. Once abroad, as the card is prepaid, sometimes the ATM will read the card incorrectly, so it's best to always check the balance of your card on the WeSwap app/website. 5.4 Details of the Swapping Options and the fees payable in relation to each Swapping Options are subject to change from time to time, and are set out in detail here. WeSwap replied. Message us online. 14.2 We will disclose your personal information to: 14.2.1 IDT, our eWallet and Card issuer, with whom you have your online Account, so that they can maintain and service your Account and issue you with your Card; and. Download App on Apple App store Download App on Google play Block your WeSwap Card in the app anytime, or call our automated phone-line 0044 203 053 6610. Block your WeSwap Card in the app anytime, or call our automated phone-line 0044 203 053 6610, Mon-Fri: 8.00am – 6.00pm 18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms of Service, or any of our rights or obligations arising under them, at any time provided we inform you and your rights under these Terms of Service are not prejudiced. Email. 13.6 We reserve the right at all times to refuse to process any Swap Request which we believe or suspect in our sole discretion is connected in any manner to any unlawful or illegal purpose. WeSwap and the WeSwap logo are trademarks of WeSwap.com Limited. Fees are charged in the currency you are swapping into. If you can't find the answer you are looking for please submit a request to our customer support team. You can contact Our Customer Services team by the following methods: – Sending Us a message by clicking on the “Support” tab on Our website (preferably when You are logged in)– Emailing [email protected] from the email address We have for You– Writing to Customer Service, WeSwap.com Limited, 85 Great Portland Street, London, W1W 7LT, UK. Copy of these Terms of Service anytime, or Call our automated phone-line 0044 203 053.... Are charged in the currency you are confirming that you accept these Terms of Service is inconsistent any... You to scan and upload this information or communications we send to at... Any government which can be made you will be charged by the operator of the 23rd,. 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weswap customer service

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